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Q: How many copies of the manual will I receive?
A: Each machine comes with two hard copy manuals.

Q: When will I receive the manual?
A: Standard machine manuals are shipped within one week of the shipping of the machine. Custom machine manuals are shipped within three weeks of the shipping of the machine.

Q: Who do I call if I have a question about the information in the manual?
A: The documentation and training department.

Q: Who do I call to order a manual for a new or used machine?
A: The parts service department.

Q: Are all of the photos in the manual actual photos of my machine?
A: No. Photos of standard assemblies that are used on many different machines are not necessarily of your machine. Photos of assemblies that are specific to your machine are of your machine.

Q: Does the manual come on a CD?
A: No. The manual is comes in a hard copy in a 3-ring binder.
CD manuals are optional for an additional cost.

Q: Does the manual contain a copy of the electrical program if so, is it a hard copy or electronic?
A: Yes. Each manual contains a hard copy of the program. Electronic copies are available for an additional cost.

Q: Does the manual contain a spare parts list?
A: Yes. Standard machines with standard options contain the recommended spare parts list. No. Custom machines with custom assemblies do not always contain a spare parts list.

Q: Does the manual contain instructions on Lockout/Tagout procedures?
A: No. Most companies create their own customized version of the standard Lockout/Tagout procedures.

Q: Does the manual contain mechanical assembly drawings with the Bill of Material?
A: Yes. Each manual contains a complete set of mechanical assembly drawings including the Bill of Material.

Q: Does the manual contain instructions on how to order parts?
A: Yes. Each manual contains a section specifically on service and parts ordering including a parts ordering form that includes all necessary information to order parts.

For more information, submit this form.

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